Tax Office Front Desk Specialist (In‑Person)

H&R Block, Inc.; Ponderay (ID); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block in Idaho is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will route clients to the right tax professional, handle check-ins, protect sensitive information, and collaborate with team members to ensure a smooth, professional client experience.

Evenings and weekends during tax season may be required; prior hospitality or customer service experience is valued.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Organizational skills

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Idaho is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will route clients to the right tax professional, handle check-ins, protect sensitive information, and collaborate with team members to ensure a smooth, professional client experience.

Evenings and weekends during tax season may be required; prior hospitality or customer service experience is valued.