Client Experience Specialist — Flexible Schedule

Jackson Hewitt Tax Service Inc.; Athens (OH); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Hourly pay

Bonus package

Flexible schedule

Identity theft protection

Corporate discounts

Earned wage access

Benefit marketplace

Advancement opportunities

401K matching

Tax training & PTIN

Continuing education

EA materials reimbursement

Job summary

Jackson Hewitt - 1766 is seeking a Client Service Associate to be the friendly face for our offices and ensure exceptional client experiences. You will engage with clients, confirm appointments, and assist with marketing materials and wait-time engagement.

The role offers hourly pay plus a competitive bonus package, flexible scheduling, and access to tax training resources. Ideal candidates are customer-focused with strong communication skills.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients to ensure excellent service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to customers.
• Keep clients engaged during wait times.
• Provide essential support to colleagues and management.

Skills

Strong interpersonal and communication

Retail experience

Basic computer proficiency

Customer service/sales experience

Willingness to learn

Job description

Jackson Hewitt - 1766 is seeking a Client Service Associate to be the friendly face for our offices and ensure exceptional client experiences. You will engage with clients, confirm appointments, and assist with marketing materials and wait-time engagement.

The role offers hourly pay plus a competitive bonus package, flexible scheduling, and access to tax training resources. Ideal candidates are customer-focused with strong communication skills.