Client Experience Specialist | Flexible Schedule & Growth

Jackson Hewitt; Jackson (MS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Opportunities for advancement within/;

401(k)

401(k) matching

Flexible schedule

Free tax preparation training and PTIN

Free continuing tax education

Job summary

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for our offices in Mississippi. You will engage with clients, confirm appointments, and support tax professionals with a welcoming, customer-focused approach.

The role emphasizes excellent communication, basic computer skills, and the ability to thrive in a fast-paced retail environment. We offer training, development, and opportunities for advancement with flexible scheduling.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a fast-paced retail environment is preferred.
• Basic computer skills and troubleshooting ability.
• Customer service or sales experience is welcome but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and actively follow up with past and potential clients.
• Confirm appointments, distribute marketing materials, and keep clients engaged during wait times.

Skills

Strong interpersonal and communication

Experience in fast-paced retail

Basic computer proficiency

Ability to troubleshoot

Prior customer service or sales

Willingness to learn and grow

Job description

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for our offices in Mississippi. You will engage with clients, confirm appointments, and support tax professionals with a welcoming, customer-focused approach.

The role emphasizes excellent communication, basic computer skills, and the ability to thrive in a fast-paced retail environment. We offer training, development, and opportunities for advancement with flexible scheduling.