Client Experience Specialist — Training & Growth

Jackson Hewitt Inc.; Jackson (MS); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Training & development

Company parties

Employee discounts

Corporate discount program

Opportunities for advancement within &

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt Inc. is seeking a Client Service Associate in Mississippi to be the friendly face for clients visiting our offices.

You will actively engage with clients, confirm appointments, follow up with past and potential clients, and distribute marketing materials to keep clients engaged while they wait. No matter your background, this role offers a welcoming atmosphere focused on customer service and relationship-building.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and ensure exceptional experiences.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Provide essential support to the team and help offices run smoothly.

Skills

Excellent communication

Interpersonal skills

Computer proficiency

Customer service

Job description

Jackson Hewitt Inc. is seeking a Client Service Associate in Mississippi to be the friendly face for clients visiting our offices.

You will actively engage with clients, confirm appointments, follow up with past and potential clients, and distribute marketing materials to keep clients engaged while they wait. No matter your background, this role offers a welcoming atmosphere focused on customer service and relationship-building.