Client Experience Specialist — Flexible Schedule & Growth

Jackson Hewitt; United States; Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Hourly pay + competitive bonus package

Free Identity Theft Protection through

Corporate discount program through AvI

Earned Wage Access through ZayZoon

Discount and Rewards Marketplace

Opportunities for advancement within

Free tax preparation training and PTIN

Free continuing tax education

Enrolled Agent materials and testing

Job summary

Jackson Hewitt in the United States is seeking a Client Service Associate who thrives in a welcoming, customer-focused retail environment. You will actively engage with clients, confirm appointments, follow up with past and potential clients, and distribute marketing materials to keep customers engaged while they wait.

Ideal candidates bring strong communication skills, enjoy building relationships, and are eager to learn and grow within a team that values excellent service and opportunities for

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide friendly service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Strong interpersonal

Excellent communication skills

Customer service experience

Retail environment experience

Tools

Basic computer proficiency

Job description

Jackson Hewitt in the United States is seeking a Client Service Associate who thrives in a welcoming, customer-focused retail environment. You will actively engage with clients, confirm appointments, follow up with past and potential clients, and distribute marketing materials to keep customers engaged while they wait.

Ideal candidates bring strong communication skills, enjoy building relationships, and are eager to learn and grow within a team that values excellent service and opportunities for