Client Experience Specialist — Flexible Schedule & Growth

Jackson Hewitt; Elkins (WV); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hourly pay with bonus package

Flexible schedule options

Identity theft protection

Discount program

Earned wage access

BenefitHub discounts

Advancement opportunities

PTIN training included

Job summary

Jackson Hewitt Inc. is seeking a Client Service Associate in West Virginia to provide friendly, customer-focused support at our offices. You will engage with clients, confirm appointments, and help maintain a welcoming environment while assisting with basic tax-related services as needed.

The role emphasizes strong communication, reliability, and a proactive approach to client interactions, with opportunities for advancement and participation in a dynamic retail tax environment.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer proficiency

Sales/customer service experience

Tools

Troubleshooting tech issues

Job description

Jackson Hewitt Inc. is seeking a Client Service Associate in West Virginia to provide friendly, customer-focused support at our offices. You will engage with clients, confirm appointments, and help maintain a welcoming environment while assisting with basic tax-related services as needed.

The role emphasizes strong communication, reliability, and a proactive approach to client interactions, with opportunities for advancement and participation in a dynamic retail tax environment.