Client Experience Specialist | Flexible Schedule & Growth

Jackson Hewitt; Beckley (WV); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Hourly pay with bonus package

Identity theft protection

Corporate discount program

Earned Wage Access

Discount and Rewards Marketplace

Advancement opportunities as tax pro

Tax preparation training and PTIN

Job summary

Jackson Hewitt Inc. hires a Client Service Associate to be the friendly face in our offices, delivering exceptional client experiences and providing essential support. You will engage with clients, confirm appointments, and help keep clients informed during wait times.

The role emphasizes strong communication in a welcoming environment, with opportunities to learn, grow, and advance within the organization while enjoying flexible scheduling and onboarding training.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients to ensure exceptional experiences.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to customers.
• Keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Customer service experience

Retail environment experience

Willingness to learn

Tools

Basic computer proficiency

Job description

Jackson Hewitt Inc. hires a Client Service Associate to be the friendly face in our offices, delivering exceptional client experiences and providing essential support. You will engage with clients, confirm appointments, and help keep clients informed during wait times.

The role emphasizes strong communication in a welcoming environment, with opportunities to learn, grow, and advance within the organization while enjoying flexible scheduling and onboarding training.