Client Experience Specialist — Flexible Schedule & Growth

Jackson Hewitt - 1766; Elkins (WV); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly pay + bonus

Flexible schedule

Identity theft protection

Corporate discounts

Earned wage access

Discounts marketplace

Job summary

Jackson Hewitt is seeking a Client Service Associate in West Virginia. You will be the friendly face for clients, actively engaging with them, confirming appointments and distributing marketing materials to keep customers informed while they wait.

Strong communication, basic computer skills, and a willingness to learn in a fast-paced retail setting are essential. The role offers advancement opportunities and a comprehensive benefits package including 401(k) matching and training support.

Qualifications

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required

Responsibilities

• Actively engage with clients and confirm appointments
• Distribute marketing materials and keep clients engaged during wait times
• Follow up with past and potential clients to encourage continued engagement
• Provide essential support to ensure exceptional client experiences

Job description

Jackson Hewitt is seeking a Client Service Associate in West Virginia. You will be the friendly face for clients, actively engaging with them, confirming appointments and distributing marketing materials to keep customers informed while they wait.

Strong communication, basic computer skills, and a willingness to learn in a fast-paced retail setting are essential. The role offers advancement opportunities and a comprehensive benefits package including 401(k) matching and training support.