Client Experience Specialist — Flexible Hours & Pet Care

CityVet; Dallas (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) with 4% match

Health Savings Account

Paid time off & floating holidays

Flexible schedules

Paid parental leave

Health, Dental, Vision, Disability, &;

Job summary

CityVet is seeking a Client Service Specialist to join our clinics where care is personal and focused on people and pets. You will be the first impression, greet clients, manage check-ins, and help coordinate appointments and services to ensure a smooth visit.

You will build relationships with clients, educate on wellness options, and support a welcoming, efficient lobby environment for all guests and their pets.

Qualifications

• At least 18 years of age at the time of hire.

Responsibilities

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client's arrival.

Job description

CityVet is seeking a Client Service Specialist to join our clinics where care is personal and focused on people and pets. You will be the first impression, greet clients, manage check-ins, and help coordinate appointments and services to ensure a smooth visit.

You will build relationships with clients, educate on wellness options, and support a welcoming, efficient lobby environment for all guests and their pets.