Pet Care Client Experience Specialist

CityVet Support Staff; Phoenix (AZ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401(k) with employer match

Health Savings Account

Paid time off

Floating holidays

Flexible schedules

Parental leave

Employee Discount Program

Free telemedicine for employees

Job summary

CityVet Moon Valley is seeking a Client Service Specialist to be the friendly first contact in our clinic. You will greet clients, manage check-ins, book appointments, and assist the team with vaccine, wellness, and retail needs during the visit.

The role emphasizes empathy, clear communication, and the ability to coordinate lobby flow while supporting a positive patient and client experience. Growth opportunities and a supportive team culture accompany this position.

Qualifications

• Must be at least 18 years old at hire.

Responsibilities

• Manage appointment check-ins and new bookings.
• Greet clients and check in patients, notify delays.
• Support lobby triage and communicate vaccine/ wellness/ retail needs.

Skills

Customer service

Communication

Greet clients

Multitasking

Job description

CityVet Moon Valley is seeking a Client Service Specialist to be the friendly first contact in our clinic. You will greet clients, manage check-ins, book appointments, and assist the team with vaccine, wellness, and retail needs during the visit.

The role emphasizes empathy, clear communication, and the ability to coordinate lobby flow while supporting a positive patient and client experience. Growth opportunities and a supportive team culture accompany this position.