Client Experience Specialist - Pet Care, Flexible Schedule

CityVet Support Staff; Chamblee (GA); On-site; USD 22,000 - 28,000; Full time

Job summary

CityVet is seeking a Client Service Specialist to be the friendly first contact for clients in our Georgia clinics. You will manage appointment check-ins, book new visits, and coordinate care instructions across grooming, clinic, walk-ins, and boarding.

You will greet clients, prioritize schedules, explain vaccines and wellness needs, and support a welcoming, efficient lobby. Ideal candidates are at least 18 years old, with strong communication and a customer-service mindset.

Qualifications

• At least 18 years of age at the time of hire.

Responsibilities

• Manage appointment check-ins, book new appointments and coordinate discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.

Job description

CityVet is seeking a Client Service Specialist to be the friendly first contact for clients in our Georgia clinics. You will manage appointment check-ins, book new visits, and coordinate care instructions across grooming, clinic, walk-ins, and boarding.

You will greet clients, prioritize schedules, explain vaccines and wellness needs, and support a welcoming, efficient lobby. Ideal candidates are at least 18 years old, with strong communication and a customer-service mindset.