Pet Care Client Experience Specialist

CityVet Support Staff; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Health Savings Account

Growth opportunities

Paid time off

Floating holidays

Flexible schedules

Paid parental leave

Health insurance

Dental

Vision

Disability insurance

Life Insurance

Personal Pet-Care Program

Employee Discount Program

Telemedicine

Mental health benefits

Job summary

CityVet is seeking a Client Service Specialist to be the first point of contact with clients, ensuring a pleasant experience and building client relationships that turn into loyal brand ambassadors. The CSS assists with check-ins, scheduling, and handling various clinic interactions while maintaining a welcoming reception.

The role emphasizes energy, empathy, and resilience, with benefits and programs supporting team members and their families as part of CityVet’s culture of care.

Qualifications

Responsibilities

• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.
• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.

Job description

CityVet is seeking a Client Service Specialist to be the first point of contact with clients, ensuring a pleasant experience and building client relationships that turn into loyal brand ambassadors. The CSS assists with check-ins, scheduling, and handling various clinic interactions while maintaining a welcoming reception.

The role emphasizes energy, empathy, and resilience, with benefits and programs supporting team members and their families as part of CityVet’s culture of care.