Client Experience Specialist — Branch Banking & Loyalty

PNC Financial Services Group, Inc.; Fayetteville (NC); On-site; USD 40,000 - 48,000; Full time

Job summary

PNC Financial Services Group, Inc. at the Ramsey Street Branch in Fayetteville, NC, seeks a Client Experience Associate to deliver a distinctive customer experience and educate customers on financial options.

You will identify opportunities and refer appropriately to branch staff, supporting a high-touch service model. Working in the in-office retail environment, you will engage customers in the lobby, promote PNC products, and help grow customer loyalty and wallet share through proactive

Qualifications

• No university degree required; typically <1 year related experience.
• Identify banking opportunities and refer appropriately.
• Strong customer focus and problem-solving abilities.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing.
• Processes a variety of customer interactions and educates on options.
• Identifies opportunities and makes referrals to branch staff.
• Supports proactive sales conversations via a defined process.

Skills

Customer Service

Sales

Communication

Digital Awareness

Attention to Detail

Education

No Degree

Job description

PNC Financial Services Group, Inc. at the Ramsey Street Branch in Fayetteville, NC, seeks a Client Experience Associate to deliver a distinctive customer experience and educate customers on financial options.

You will identify opportunities and refer appropriately to branch staff, supporting a high-touch service model. Working in the in-office retail environment, you will engage customers in the lobby, promote PNC products, and help grow customer loyalty and wallet share through proactive