Client Experience Advocate - Banking & Loyalty

PNC Financial Services Group, Inc.; Maryland Line (MD); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with match

Life insurance

Disability coverage

Educational assistance

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate to enhance customer financial wellbeing across Maryland Line and surrounding branches.

The role emphasizes in-person engagement, educating customers on banking options, and referring opportunities to branch staff to grow wallet share. Strong customer service, knowledge of banking products, and the ability to leverage digital tools are essential.

Qualifications

• Experience in customer-facing banking or retail environment preferred.
• Ability to learn and explain product options and digital tools to customers.
• Strong communication and relationship-building skills.

Responsibilities

• Deliver a high-quality customer experience to improve financial wellbeing.
• Educate customers on banking options and refer opportunities to branches.
• Engage with customers in the lobby and via outreach to drive loyalty and wallet share.
• Support sales conversations through a structured process with service-to-sales focus.

Skills

Customer Service

Banking

Client Loyalty

Digital Awareness

Effective Communications

Problem Solving

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate to enhance customer financial wellbeing across Maryland Line and surrounding branches.

The role emphasizes in-person engagement, educating customers on banking options, and referring opportunities to branch staff to grow wallet share. Strong customer service, knowledge of banking products, and the ability to leverage digital tools are essential.