Client Experience Specialist — Banking & Loyalty

PNC Financial Services Group, Inc.; Florence (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Wellness program

Job summary

PNC Financial Services Group, Inc. in Florence, KY is seeking a Client Experience Associate to deliver exceptional customer service and educate customers on banking options. You will support multiple branches, engage clients in the lobby, and refer opportunities to branch staff to deepen loyalty.

The role emphasizes in-person banking, cross-selling within a compliant environment, and maintaining accurate branch operations while fostering a positive customer experience.

Qualifications

• Roles at this level typically do not require a university degree; related experience may be considered.
• Customer service and basic banking knowledge are preferred.
• Strong communication and problem-solving skills are desirable.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities and refers as appropriate.
• Supports proactive sales conversations through a defined process and lobby engagement.
• Ensures branch operations are efficient and accurate.

Skills

Customer Service

Banking

Branch Banking

Client Loyalty

Customer Experience

Effective Communications

Identifying Opportunities

Leveraging Technology

Proactive Sales

Problem Solving

Understanding Customer Needs

Education

Education No Degree

Job description

PNC Financial Services Group, Inc. in Florence, KY is seeking a Client Experience Associate to deliver exceptional customer service and educate customers on banking options. You will support multiple branches, engage clients in the lobby, and refer opportunities to branch staff to deepen loyalty.

The role emphasizes in-person banking, cross-selling within a compliant environment, and maintaining accurate branch operations while fostering a positive customer experience.