Client Experience Specialist – Banking & Loyalty Growth

PNC; Solomons (MD); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability protection

401(k) with match

Educational assistance

Wellness program

Paid holidays

Vacation days

Parental/maternity leave

Job summary

PNC Financial Services Group, Inc. in Solomons, MD is seeking a Client Experience Associate within the Retail Branch organization.

You will deliver a unique customer experience, educate customers on alternatives, and identify banking opportunities during interactions. Based in an in-office environment, you will support lobby engagement, promote PNC products, and help drive customer loyalty through a defined sales process.

Qualifications

• Roles at this level typically do not require a university/ college degree, high school diploma or GED.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.

Skills

Accountability

Banking

Branch Banking

Customer Service

Customer Experience

Digital Awareness

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Solomons, MD is seeking a Client Experience Associate within the Retail Branch organization.

You will deliver a unique customer experience, educate customers on alternatives, and identify banking opportunities during interactions. Based in an in-office environment, you will support lobby engagement, promote PNC products, and help drive customer loyalty through a defined sales process.