Client Experience Specialist (Bilingual Spanish)

PNC Financial Services Group; Kansas City (MO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical/prescription drug coverage (H3

Dental and vision options

Life insurance (employee & spouse/char

Disability protection (short & long‑*/

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement

Backup child/elder care

Education assistance

Wellness program with financial incent

Paid time off: holidays, vacation, and

Job summary

PNC Financial Services Group is recruiting for a Client Experience Associate based in Kansas City, MO. This in-office role supports customer loyalty by delivering a personalized banking experience, educating clients on options, and referring opportunities to branch staff.

Spanish bilingual preferred, with a strong emphasis on service, accuracy, and risk-aware operations. Qualified candidates demonstrate customer-focused service and the ability to drive client satisfaction through proactive

Qualifications

• No degree required, related experience considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and makes appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs, leveraging technology and resources.
• Applies product and procedural knowledge to solve customer problems and ensures teller/branch operations run smoothly.
• Supports proactive sales conversations through a defined sales process and enhances customer loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group is recruiting for a Client Experience Associate based in Kansas City, MO. This in-office role supports customer loyalty by delivering a personalized banking experience, educating clients on options, and referring opportunities to branch staff.

Spanish bilingual preferred, with a strong emphasis on service, accuracy, and risk-aware operations. Qualified candidates demonstrate customer-focused service and the ability to drive client satisfaction through proactive