Bilingual Client Experience Specialist

PNC; King of Prussia (PA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) match

Educational assistance

Wellness program

Job summary

PNC is hiring a Client Experience Associate in the Retail organization, based at the King of Prussia branch in King of Prussia, PA. Spanish language skills are preferred.

The role focuses on delivering exceptional customer experiences, educating clients on options, and driving loyalty through proactive conversations and referrals to branch staff. Responsibilities include handling a variety of customer interactions, leveraging technology, and executing the bank's sales process to enhance wallet

Qualifications

• No university degree required; related experience or product knowledge may be considered for the role.
• Spanish language skills are preferred for this position.
• Candidates should demonstrate customer service and problem-solving abilities in a banking context.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and identify banking opportunities during interactions.
• Refer opportunities to branch staff and engage customers through lobby activities.
• Support sales conversations and drive client loyalty through a differentiated experience.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is hiring a Client Experience Associate in the Retail organization, based at the King of Prussia branch in King of Prussia, PA. Spanish language skills are preferred.

The role focuses on delivering exceptional customer experiences, educating clients on options, and driving loyalty through proactive conversations and referrals to branch staff. Responsibilities include handling a variety of customer interactions, leveraging technology, and executing the bank's sales process to enhance wallet