Bilingual Client Experience Specialist

PNC; Louisville-Jefferson County (KY); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid holidays and time off

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Retail Banking, based in Louisville, CO, supporting multiple branches in the region. Spanish preferred.

In-office role with emphasis on elevating client loyalty through personalized interactions and technology-enabled solutions. Responsibilities include delivering exceptional customer experiences, educating customers on financial options, and referring opportunities to branch staff.

Qualifications

• Typically <1 year of related experience.
• No degree required; related experience may suffice.
• Spanish speaking - preferred

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Educates customers on alternatives and refers to branch staff as appropriate.
• Engages customers in the lobby and promotes PNC products through tech-enabled solutions.
• Supports proactive sales conversations and enhances client share of wallet.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Retail Banking, based in Louisville, CO, supporting multiple branches in the region. Spanish preferred.

In-office role with emphasis on elevating client loyalty through personalized interactions and technology-enabled solutions. Responsibilities include delivering exceptional customer experiences, educating customers on financial options, and referring opportunities to branch staff.