Bilingual Client Experience Specialist

PNC; Valley Forge (TN); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental & Vision

Life insurance

Disability protection

401(k) with match

Education assistance

Wellness program

Paid time off

Zusammenfassung

PNC in King of Prussia, PA is seeking a Client Experience Associate to deliver a distinctive customer experience, educate clients on financial options, and grow wallet share. The role is in-office and emphasizes a welcoming lobby presence and proactive conversations to build loyalty.

You will use available tools to guide customers through transactions, refer opportunities to branch staff, and maintain accurate operations.

Qualifikationen

• Roles at this level typically do not require a university degree.
• Spanish language preferred for customer interactions.

Aufgaben

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement to connect with customers and promote PNC products.
• Educates customers on options for managing financial transactions using technology and resources.
• Applies product and procedural knowledge to resolve customer problems.
• Adheres to policies and procedures while ensuring accurate teller and branch operations.
• Supports proactive sales conversations through a defined sales process including service to sales, teller interactions, and lobby engagement.
• Supports customer loyalty and helps grow wallet share through a differentiated experience.

Kenntnisse

Customer Service

Banking

Branch Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Ausbildung

No Degree

Jobbeschreibung

PNC in King of Prussia, PA is seeking a Client Experience Associate to deliver a distinctive customer experience, educate clients on financial options, and grow wallet share. The role is in-office and emphasizes a welcoming lobby presence and proactive conversations to build loyalty.

You will use available tools to guide customers through transactions, refer opportunities to branch staff, and maintain accurate operations.