Client Experience Specialist - Bilingual Spanish

PNC Financial Services Group, Inc.; Phoenix (AZ); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to deliver a personalized customer experience at branches in the Phoenix/Scottsdale area.

The role emphasizes educating customers, identifying banking opportunities, and increasing share of wallet through proactive engagement. The position supports sales-driven conversations, uses digital tools to assist customers, and requires strong interpersonal skills.

Qualifications

• No university/college degree required; related experience may be acceptable.
• Experience or knowledge in branch banking and customer interactions preferred.
• Spanish speaking ability is a plus and preferred.

Responsibilities

• Deliver a customer experience aimed at improving financial wellbeing and loyalty.
• Process a variety of customer interactions and educate on alternatives.
• Identify banking opportunities and referrals during customer interactions.
• Engage customers to connect with branch staff and leverage technology for transactions.
• Support sales processes through lobby engagement and service-to-sales conversations.

Skills

Accountability

Banking

Customer Service

Proactive Sales

Digital Awareness

Effective Communications

Identifying Opportunities

Managing Multiple Priorities

Fraud Detection

Customer Loyalty

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to deliver a personalized customer experience at branches in the Phoenix/Scottsdale area.

The role emphasizes educating customers, identifying banking opportunities, and increasing share of wallet through proactive engagement. The position supports sales-driven conversations, uses digital tools to assist customers, and requires strong interpersonal skills.