Bilingual Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Louisville (CO); Hybrid; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in the Denver/Louisville area to deliver a differentiated customer experience across branches.

You will connect with customers, educate on alternatives, and identify banking opportunities. This in-office role emphasizes Spanish language ability, proactive service, and teamwork within Retail Banking to grow loyalty and share of wallet.

Qualifications

• No university degree required; related experience may be considered.
• Bilingual Spanish preferred but not required.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Educates customers on alternatives and leverages technology to manage transactions.
• Identifies banking opportunities during customer interactions and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and position PNC products to meet their needs.

Skills

Customer Service

Banking

Client Loyalty

Digital Awareness

Effective Communications

Identifying Opportunities

Proactive Sales

Leveraging Technology

Accountability

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in the Denver/Louisville area to deliver a differentiated customer experience across branches.

You will connect with customers, educate on alternatives, and identify banking opportunities. This in-office role emphasizes Spanish language ability, proactive service, and teamwork within Retail Banking to grow loyalty and share of wallet.