Client Experience Specialist - Banking (Bilingual)

PNC Financial Services Group, Inc.; Kingman (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Job summary

PNC is an in-office company based in Kingman, AZ, seeking a full-time Client Experience Associate to support multiple branches. Bilingual Spanish fluency is preferred and sponsorship is not provided.

The role emphasizes customer loyalty, proactive sales, and leveraging technology to enhance financial wellbeing. The position involves lobby engagement, staff referrals, and delivering excellent service while maintaining daily branch operations and compliance with policies.

Qualifications

• Roles at this level typically do not require a university / college degree.
• May require related experience or product knowledge to accomplish primary duties.
• Typically < 1 year of related experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Customer Service

Banking

Branch Banking

Customer Experience

Proactive Sales

Identifying Opportunities

Leveraging Technology

Accountability

Client Loyalty

Education

No Degree

Job description

PNC is an in-office company based in Kingman, AZ, seeking a full-time Client Experience Associate to support multiple branches. Bilingual Spanish fluency is preferred and sponsorship is not provided.

The role emphasizes customer loyalty, proactive sales, and leveraging technology to enhance financial wellbeing. The position involves lobby engagement, staff referrals, and delivering excellent service while maintaining daily branch operations and compliance with policies.