Bilingual Client Experience Specialist - Banking & Loyalty

PNC; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Education assistance

Job summary

PNC is seeking a Client Experience Associate for our Retail organization based in Kansas City, MO at the Crossroads Solution Center. You will deliver a differentiated customer experience, educate customers on banking options, and refer opportunities to branch staff as appropriate.

The role emphasizes service, relationship-building, and proactive conversations to grow loyalty and share of wallet. A bilingual Spanish preference is noted, and there is no visa sponsorship; in-office environment with

Qualifications

• No university degree required; related experience may be considered.
• Typically less than 1 year of related experience for entry level.
• Familiarity with banking products and services is helpful.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on banking options and refers opportunities to staff.
• Supports lobby engagement and demonstrates how to manage transactions using tools.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate for our Retail organization based in Kansas City, MO at the Crossroads Solution Center. You will deliver a differentiated customer experience, educate customers on banking options, and refer opportunities to branch staff as appropriate.

The role emphasizes service, relationship-building, and proactive conversations to grow loyalty and share of wallet. A bilingual Spanish preference is noted, and there is no visa sponsorship; in-office environment with