Bilingual Client Experience Specialist

PNC Financial Services Group; King of Prussia (PA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) with company match

Job summary

PNC Financial Services Group in King of Prussia, PA is seeking a Client Experience Associate for our in-branch team. Based in the King of Prussia branch, this role focuses on delivering a differentiated customer experience and guiding customers through everyday banking with a focus on financial wellbeing.

The ideal candidate will be bilingual in Spanish preferred, with less than one year of related experience and no degree required.

Qualifications

• No degree required; typically < 1 year related experience.
• Bilingual Spanish is preferred for this role.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
• Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group in King of Prussia, PA is seeking a Client Experience Associate for our in-branch team. Based in the King of Prussia branch, this role focuses on delivering a differentiated customer experience and guiding customers through everyday banking with a focus on financial wellbeing.

The ideal candidate will be bilingual in Spanish preferred, with less than one year of related experience and no degree required.