Client Experience Specialist — Banking & Loyalty Growth

Fairygodboss

Waterford Charter Township (MI)

On-site

USD 35,000 - 52,000

Full time

3 days ago
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Benefits offered by this job

Health insurance
401(k) with match
Pension plan
Stock purchase plans
Paid holidays

Job summary

PNC is hiring for a Client Experience Associate in Waterford, MI to support multiple branches within the Retail Banking organization. The role focuses on delivering a differentiated customer experience, educating customers on banking options, and driving loyalty through proactive engagement.

We emphasize in-office collaboration and a strong commitment to inclusion. No visa sponsorship will be provided for this position.

Qualifications

  • No degree required; related experience may be considered.
  • Relevant banking knowledge preferred but not required.
  • Military service may be considered in lieu of education.

Responsibilities

  • Delivers a unique customer experience to improve financial wellbeing and loyalty.
  • Educates customers on alternatives and refers opportunities.
  • Identifies banking opportunities and makes referrals to branch staff.
  • Engages customers in lobby and promotes PNC products with technology.
  • Supports service-to-sales process and maintains accurate branch operations.

Skills

Accountability
Banking
Branch Banking
Client Loyalty
Customer Experience
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Job description

PNC is hiring for a Client Experience Associate in Waterford, MI to support multiple branches within the Retail Banking organization. The role focuses on delivering a differentiated customer experience, educating customers on banking options, and driving loyalty through proactive engagement.

We emphasize in-office collaboration and a strong commitment to inclusion. No visa sponsorship will be provided for this position.

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