Client Experience Specialist — Banking & Loyalty Growth

Fairygodboss; Waterford Charter Township (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Pension plan

Stock purchase plans

Paid holidays

Job summary

PNC is hiring for a Client Experience Associate in Waterford, MI to support multiple branches within the Retail Banking organization. The role focuses on delivering a differentiated customer experience, educating customers on banking options, and driving loyalty through proactive engagement.

We emphasize in-office collaboration and a strong commitment to inclusion. No visa sponsorship will be provided for this position.

Qualifications

• No degree required; related experience may be considered.
• Relevant banking knowledge preferred but not required.
• Military service may be considered in lieu of education.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives and refers opportunities.
• Identifies banking opportunities and makes referrals to branch staff.
• Engages customers in lobby and promotes PNC products with technology.
• Supports service-to-sales process and maintains accurate branch operations.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is hiring for a Client Experience Associate in Waterford, MI to support multiple branches within the Retail Banking organization. The role focuses on delivering a differentiated customer experience, educating customers on banking options, and driving loyalty through proactive engagement.

We emphasize in-office collaboration and a strong commitment to inclusion. No visa sponsorship will be provided for this position.