Client Experience Pro - Elevate Banking Loyalty

PNC; Grand Rapids (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with match

Pension plan

Stock purchase plan

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Grand Rapids, MI to deliver exceptional customer experiences, educate customers on banking options, and identify opportunities to connect them with the right products.

You will work within our Retail Banking team, supporting multiple branches in the region, engaging customers in lobby interactions, and upholding PNC's standards for risk, compliance, and service.

Qualifications

• Knowledgeable about customer-focused banking practices and products.
• Ability to engage customers and educate on financial options.
• Comfort with a defined sales process and referrals to branch staff.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to policies and ensures teller and branch operations are executed efficiently.
• Supports proactive sales conversations and drives customer loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Grand Rapids, MI to deliver exceptional customer experiences, educate customers on banking options, and identify opportunities to connect them with the right products.

You will work within our Retail Banking team, supporting multiple branches in the region, engaging customers in lobby interactions, and upholding PNC's standards for risk, compliance, and service.