Client Experience Specialist – Banking

PNC; Battle Creek (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with PNC match

Paid time off

Job summary

PNC in Battle Creek, Michigan is seeking a Client Experience Associate to deliver outstanding service across multiple branches. You will educate customers on banking options, identify opportunities, and support branch staff with daily operations in an in-office environment.

No degree is required and typical related experience is <1 year. The role emphasizes customer focus, loyalty building, and a positive attitude toward helping customers manage their finances.

Qualifications

• Typically <1 year of related experience.
• No university/college degree required.
• Strong customer-service mindset and communication skills.
• Ability to identify opportunities and educate customers about banking products.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty while increasing share of wallet.
• Identifies opportunities through conversations and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and present PNC products.
• Applies product knowledge to solve customer problems and advice on banking options.
• Supports daily branch operations and maintains accuracy in transactions.
• Participates in proactive sales conversations through defined processes.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Battle Creek, Michigan is seeking a Client Experience Associate to deliver outstanding service across multiple branches. You will educate customers on banking options, identify opportunities, and support branch staff with daily operations in an in-office environment.

No degree is required and typical related experience is <1 year. The role emphasizes customer focus, loyalty building, and a positive attitude toward helping customers manage their finances.