Client Experience Specialist - Banking & Loyalty

Fairygodboss; Muskegon (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation and holidays

Job summary

PNC in Muskegon, MI is seeking a Client Experience Associate to deliver a tailored customer experience and grow wallet share across branches in the region. You will handle a variety of customer interactions, educate clients on banking options, and work with branch teams to solve problems while maintaining risk controls and excellent service standards.

This role emphasizes in-person engagement, leveraging technology to streamline transactions, and enabling proactive conversations through a

Qualifications

• Customer-focused with financial services knowledge.
• Ability to refer customers to branch staff.
• Prior retail banking experience preferred.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement to connect with customers and promote branch products.
• Supports proactive sales conversations through a defined sales process and teller interactions.

Skills

Customer service

Banking products

Sales

Communication

Problem solving

Education

No Degree

Job description

PNC in Muskegon, MI is seeking a Client Experience Associate to deliver a tailored customer experience and grow wallet share across branches in the region. You will handle a variety of customer interactions, educate clients on banking options, and work with branch teams to solve problems while maintaining risk controls and excellent service standards.

This role emphasizes in-person engagement, leveraging technology to streamline transactions, and enabling proactive conversations through a