Client Experience Specialist – Retail Banking

PNC; Lansing (MI); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance for employee and family

401(k) with company match

Disability protection

Paid holidays and vacation

Job summary

PNC is seeking a Client Experience Associate in the Lansing, MI area to deliver a superior customer experience across multiple branches. The role emphasizes educating customers about financial options, identifying opportunities, and promoting digital tools to enhance banking wellbeing.

The position supports lobby engagements and referrals to grow customer loyalty while maintaining accurate branch operations. In-office work and strong customer service skills are essential.

Qualifications

• Understand customer needs and educate customers on financial options.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Engage customers to improve financial wellbeing and loyalty.
• Adhere to policies and ensure accurate branch operations.
• Support proactive sales through lobby engagement and referrals.

Responsibilities

• Deliver a unique customer experience and educate customers on alternatives for their financial interactions.
• Identify opportunities through conversations and refer to branch staff when appropriate.
• Conduct lobby engagement to position PNC products and educate on digital options.
• Apply product and procedural knowledge to resolve customer problems.
• Maintain efficient and accurate teller and branch operations and transactions.
• Support sales conversations through a defined process and outbound interactions.

Skills

Customer focus

Sales awareness

Digital tools

Communication

Problem solving

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in the Lansing, MI area to deliver a superior customer experience across multiple branches. The role emphasizes educating customers about financial options, identifying opportunities, and promoting digital tools to enhance banking wellbeing.

The position supports lobby engagements and referrals to grow customer loyalty while maintaining accurate branch operations. In-office work and strong customer service skills are essential.