Client Experience Champion – Banking & Loyalty

PNC Financial Services Group; Farmington Hills (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/prescription coverage (HSA)

Dental and vision options

Life insurance (employee & spouse/one)

Disability protection

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement

Job summary

PNC is seeking a Client Experience Associate within its Retail Branch organization, based in Farmington Hills, MI, supporting multiple branches. The role focuses on delivering a unique customer experience, educating customers on banking options, and referring opportunities to branch staff to grow share of wallet.

Candidates should be prepared for in-office work and will engage customers through lobby activities, using technology and resources to enhance financial wellbeing while maintaining

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.
• Typically < 1 year of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and makes referrals.
• Performs lobby engagement activities to connect with customers and position products.
• Applies product and procedural knowledge to solve customer's problems.
• Supports proactive sales conversations through a defined sales process to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate within its Retail Branch organization, based in Farmington Hills, MI, supporting multiple branches. The role focuses on delivering a unique customer experience, educating customers on banking options, and referring opportunities to branch staff to grow share of wallet.

Candidates should be prepared for in-office work and will engage customers through lobby activities, using technology and resources to enhance financial wellbeing while maintaining