Client Experience Specialist — Banking & Loyalty Growth

PNC Financial Services Group, Inc.; Rockford (IL); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

Life insurance

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Rockford, IL is seeking a Client Experience Associate to deliver a differentiated customer experience across multiple branches.

You will educate customers, identify banking opportunities, and refer to branch staff while supporting lobby engagement and digital tools to enhance financial wellbeing. The role emphasizes in-office collaboration in a supportive culture with no visa sponsorship.

Qualifications

• No university degree required; related experience may be considered.
• Experience with customer interactions and branch operations is a plus.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on available options.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Engages customers in the lobby and promotes PNC products using technology.
• Supports proactive sales conversations through a defined sales process.

Skills

Customer Service

Banking

Branch Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Digital Awareness

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Rockford, IL is seeking a Client Experience Associate to deliver a differentiated customer experience across multiple branches.

You will educate customers, identify banking opportunities, and refer to branch staff while supporting lobby engagement and digital tools to enhance financial wellbeing. The role emphasizes in-office collaboration in a supportive culture with no visa sponsorship.