Client Experience Specialist: Banking & Loyalty Growth

PNC; Howell (MI); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with match

Paid time off

Job summary

PNC Human Resources Howell, MI is seeking a Client Experience Associate to support multiple branches in the region. This in-office role emphasizes delivering a differentiated customer experience and increasing customer financial wellbeing.

Responsibilities include identifying opportunities, educating customers on banking options, and referring to branch staff. The position requires strong customer service and basic product knowledge, with modest experience welcomed.

Qualifications

• Typically <1 year of related experience.
• No degree required; combination of education, certs and experience may be considered.
• Strong customer service and communication skills are essential.

Responsibilities

• Delivers a customer experience that improves financial wellbeing and loyalty.
• Identifies banking opportunities and makes appropriate referrals.
• Performs lobby engagement to promote PNC products and educate on options.
• Applies product knowledge to solve customer problems.
• Supports proactive sales conversations and enhances client loyalty.
• Ensures branch operations and maintenance tasks are completed efficiently.

Skills

Customer service

Communication

Sales

Banking knowledge

Education

No Degree

Job description

PNC Human Resources Howell, MI is seeking a Client Experience Associate to support multiple branches in the region. This in-office role emphasizes delivering a differentiated customer experience and increasing customer financial wellbeing.

Responsibilities include identifying opportunities, educating customers on banking options, and referring to branch staff. The position requires strong customer service and basic product knowledge, with modest experience welcomed.