Client Experience Specialist - Banking & Loyalty

Fairygodboss; Union (NJ); On-site; USD 41,000 - 68,000; Full time

Job summary

PNC in Union, NJ is seeking a Client Experience Associate in our Retail organization. This in-office role focuses on delivering a superior customer experience, educating customers on available financial options, and increasing loyalty while expanding each customer's share of wallet.

You will engage clients through lobby activities, identify opportunities, refer to branch staff as appropriate, and support branch operations with accuracy.

Qualifications

• Experience in customer service and branch operations.
• Ability to educate customers and identify banking opportunities.
• Familiarity with using technology to assist customers.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing.
• Identifies banking opportunities and refers to branch staff.
• Engages customers through lobby activities and educates on options.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations with a defined process.
• Ensures accurate daily branch operations and transactions.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Union, NJ is seeking a Client Experience Associate in our Retail organization. This in-office role focuses on delivering a superior customer experience, educating customers on available financial options, and increasing loyalty while expanding each customer's share of wallet.

You will engage clients through lobby activities, identify opportunities, refer to branch staff as appropriate, and support branch operations with accuracy.