Client Experience Specialist - Banking & Loyalty

PNC; Wheat Ridge (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with employer match

Paid time off and holidays

Job summary

PNC's Client Experience Associate based in Wheat Ridge, CO, joins a values-driven, in-office culture that prioritizes customer wellbeing and loyalty. You will help customers with financial needs, build trust through personalized service, and support loyalty by delivering a differentiated experience in every interaction.

Ideal candidates are bilingual Spanish-preferring and comfortable working in a fast-paced retail environment, with a focus on accurate risk-conscious service and opportunities to

Qualifications

• Roles typically do not require a university degree.
• Bilingual (Spanish) preferred.
• No visa sponsorship is offered for this position.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement to connect with customers and promote PNC products.
• Educates customers on options for managing financial transactions using technology.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations and increases client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Client Experience Associate based in Wheat Ridge, CO, joins a values-driven, in-office culture that prioritizes customer wellbeing and loyalty. You will help customers with financial needs, build trust through personalized service, and support loyalty by delivering a differentiated experience in every interaction.

Ideal candidates are bilingual Spanish-preferring and comfortable working in a fast-paced retail environment, with a focus on accurate risk-conscious service and opportunities to