Client Experience Specialist — Banking & Loyalty Advocate

PNC; Denver (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Denver, CO, to deliver a personalized customer experience across multiple branches within the Retail Banking organization. This in-office role emphasizes building loyalty, educating customers on digital tools, and identifying opportunities to meet financial needs.

Base salary is disclosed with eligibility for incentives. The position requires strong customer service skills and the ability to engage patients in meaningful conversations, with a focus

Qualifications

• Experience in retail banking or customer service preferred.
• Ability to engage customers and identify banking opportunities.
• Familiarity with digital tools and branch operations.

Responsibilities

• Delivers a unique customer experience and improves financial wellbeing.
• Identifies opportunities and makes referrals to branch staff.
• Performs lobby engagement and educates customers on digital options.
• Applies product knowledge to solve customer's problems.
• Ensures branch operations are efficient and accurate.
• Supports proactive sales conversations to grow share of wallet.
• Maintains customer loyalty through differentiated service.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Client Experience Associate in Denver, CO, to deliver a personalized customer experience across multiple branches within the Retail Banking organization. This in-office role emphasizes building loyalty, educating customers on digital tools, and identifying opportunities to meet financial needs.

Base salary is disclosed with eligibility for incentives. The position requires strong customer service skills and the ability to engage patients in meaningful conversations, with a focus