Customer Experience & Loyalty Advocate

PNC Financial Services Group, Inc.; Denver (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off & holidays

Education assistance

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Wheat Ridge, CO to support multiple branches in the region. The role focuses on delivering a superior customer experience, educating clients on financial options, and identifying banking opportunities during customer interactions.

You will engage in lobby activities, leverage technology, and refer customers to branch staff to strengthen loyalty and share of wallet across the region.

Qualifications

• No Degree required; related experience may be considered.
• Spanish Speaking - Preferred.
• No Required Certification(s) or License(s) stated.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes diverse customer interactions and educates on available options.
• Identifies banking opportunities and referrals through conversations with customers.
• Supports lobby engagements and uses technology to meet customer needs and drive loyalty.

Skills

Accountability

Banking

Branch Banking

Customer Service

Proactive Sales

Leveraging Technology

Customer Loyalty

Accuracy and Attention to Detail

Digital Awareness

Effective Communications

Fraud Detection

Managing Multiple Priorities

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Wheat Ridge, CO to support multiple branches in the region. The role focuses on delivering a superior customer experience, educating clients on financial options, and identifying banking opportunities during customer interactions.

You will engage in lobby activities, leverage technology, and refer customers to branch staff to strengthen loyalty and share of wallet across the region.