Client Experience & Loyalty Specialist

PNC Financial Services Group, Inc.; Monument (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental options

Vision options

401(k) plan

Paid holidays

Vacation days

Job summary

PNC Financial Services Group is looking for a Client Experience Associate in the Colorado Springs region. The role emphasizes delivering a unique customer experience aimed at enhancing financial well-being while fostering customer loyalty.

Ideal candidates will contribute to the branch's success through effective customer engagement and problem-solving. This role typically does not require a college degree and expects candidates to demonstrate relevant experience.

Qualifications

• Must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles typically do not require a degree but may require related experience.
• Typically less than 1 year of related experience.

Responsibilities

• Deliver a unique customer experience improving customer financial well-being.
• Process a variety of customer interactions.
• Educate customers on financial interaction alternatives.
• Identify banking opportunities during customer interaction.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group is looking for a Client Experience Associate in the Colorado Springs region. The role emphasizes delivering a unique customer experience aimed at enhancing financial well-being while fostering customer loyalty.

Ideal candidates will contribute to the branch's success through effective customer engagement and problem-solving. This role typically does not require a college degree and expects candidates to demonstrate relevant experience.