Customer Experience Specialist - Banking

PNC Financial Services Group, Inc.; Wheat Ridge (CO); Hybrid; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. invites applications for a Client Experience Associate in Wheat Ridge, CO. This in-office role supports multiple branches, focusing on delivering a personalized customer experience and guiding clients through financial options.

Candidates should excel in customer service, leverage banking products intelligently, and engage customers to grow loyalty. Bilingual Spanish is preferred; no visa sponsorship is offered.

Qualifications

• Experience in customer service or branch banking.
• Ability to identify opportunities and refer to branch staff.
• Strong accuracy, attention to detail, and risk awareness.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing.
• Educate customers on product options and technology tools.
• Engage lobby and drive referrals to meet customer needs.
• Support daily branch operations with accuracy.

Skills

Customer Service

Banking

Proactive Sales

Digital Awareness

Attention to Detail

Spanish Speaking

Job description

PNC Financial Services Group, Inc. invites applications for a Client Experience Associate in Wheat Ridge, CO. This in-office role supports multiple branches, focusing on delivering a personalized customer experience and guiding clients through financial options.

Candidates should excel in customer service, leverage banking products intelligently, and engage customers to grow loyalty. Bilingual Spanish is preferred; no visa sponsorship is offered.