Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; Louisville (CO); Sur place; USD 37 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical/prescription coverage

Dental and vision options

401(k) with company match

Pension and stock purchase plans

Résumé du poste

PNC in Louisville, CO is seeking a Client Experience Associate for our Retail Banking team. You will deliver a unique customer experience, educate customers on banking options, and identify opportunities to refer clients to branch staff while supporting daily branch operations.

This role emphasizes handling a variety of customer interactions, leveraging technology to assist transactions, and building loyalty through proactive service and careful problem solving.

Qualifications

• Experience in retail banking or customer service preferred.
• Spanish language ability is preferred.
• High level of customer service and problem solving.

Responsabilités

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Educates customers on alternatives available for their financial interactions and refers as appropriate.
• Identifies banking opportunities and makes referrals to branch staff.
• Supports lobby engagement and helps customers with technology-enabled transactions.
• Maintains accurate branch operations and assists in daily tasks.

Connaissances

Customer service

Accountability

Banking

Branch banking

Client loyalty

Customer experience

Identifying opportunities

Proactive sales

Formation

No Degree

Description du poste

PNC in Louisville, CO is seeking a Client Experience Associate for our Retail Banking team. You will deliver a unique customer experience, educate customers on banking options, and identify opportunities to refer clients to branch staff while supporting daily branch operations.

This role emphasizes handling a variety of customer interactions, leveraging technology to assist transactions, and building loyalty through proactive service and careful problem solving.