Customer Experience Associate - Banking & Loyalty

PNC; Lakewood (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

Life insurance (employee and spouse/ke

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Educational assistance

Wellness program with financial incent

Job summary

PNC in Lakewood, CO is seeking a Client Experience Associate to support multiple branches in the region. You will deliver a tailored customer experience, educate clients on digital tools, and identify banking opportunities to refer to branch staff.

This in-office role emphasizes customer service, loyalty, and proactive sales, contributing to the bank's goal of financial wellbeing and balanced work life for employees.

Qualifications

• Experience in retail banking and customer service.
• Strong communication and problem-solving abilities.
• Ability to identify opportunities and refer customers to branch staff.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and refer banking opportunities to staff.
• Engage customers in lobby and use technology to assist transactions.
• Apply product knowledge to resolve customer problems and support operations.
• Maintain compliance with policies while ensuring efficient branch operations.
• Support proactive sales conversations and drive customer loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC in Lakewood, CO is seeking a Client Experience Associate to support multiple branches in the region. You will deliver a tailored customer experience, educate clients on digital tools, and identify banking opportunities to refer to branch staff.

This in-office role emphasizes customer service, loyalty, and proactive sales, contributing to the bank's goal of financial wellbeing and balanced work life for employees.