Client Experience Specialist - Banking & Loyalty

PNC Financial Services Group, Inc.; Aurora (CO); Hybrid; USD 3,100 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Aurora, CO to deliver a differentiated customer experience across multiple branches.

You will educate customers on banking options, leverage technology, and identify opportunities to strengthen loyalty and wallet share while supporting teller operations and branch activities. The role emphasizes customer-focused service, adherence to risk management, and effective communication within an in-office, collaborative

Qualifications

• Preferable experience in retail banking and customer service.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and communicate effectively.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing.
• Educates customers on alternatives and leverages technology to meet needs.
• Identifies opportunities during interactions and makes referrals as appropriate.
• Supports proactive sales conversations and improves loyalty through service to sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Aurora, CO to deliver a differentiated customer experience across multiple branches.

You will educate customers on banking options, leverage technology, and identify opportunities to strengthen loyalty and wallet share while supporting teller operations and branch activities. The role emphasizes customer-focused service, adherence to risk management, and effective communication within an in-office, collaborative