Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; Colorado; Sur place; USD 37 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental and vision options

401(k) with company match

Pension and stock purchase plans

Educational assistance

Résumé du poste

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Wheat Ridge, CO.

The role focuses on delivering a superior customer experience, educating clients on banking options, and identifying opportunities to grow share of wallet through a defined sales process. Ideal candidates will have strong customer service skills, the ability to engage customers in meaningful conversations, and comfort working in an in-office environment without visa sponsorship.

Qualifications

• Experience in customer service or banking roles.
• Spanish speaking preferred.
• In-office retail banking experience preferred.

Responsabilités

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives for financial interactions.
• Identify banking opportunities and make referrals to branch staff.
• Support proactive sales conversations through a defined sales process.

Connaissances

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Spanish Speaking

Formation

No Degree

Description du poste

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Wheat Ridge, CO.

The role focuses on delivering a superior customer experience, educating clients on banking options, and identifying opportunities to grow share of wallet through a defined sales process. Ideal candidates will have strong customer service skills, the ability to engage customers in meaningful conversations, and comfort working in an in-office environment without visa sponsorship.