Client Experience Specialist – Banking & Loyalty

PNC Financial Services Group, Inc.; North Hills (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Pension

Stock purchase plan

Dependent care reimbursement

Child/elder care support

Educational assistance

Wellness program

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate based in Pittsburgh, PA, at the North Hills Banking Center, supporting multiple branches. The role focuses on delivering a differentiated customer experience, guiding financial choices, and strengthening loyalty through proactive conversations and referrals.

In-office culture emphasized with balance and inclusion. The position entails educating customers on digital options, applying product knowledge, and maintaining accurate

Qualifications

• No university degree required; related experience or product knowledge may be considered.
• Strong communication and customer service skills are essential.
• Ability to identify banking opportunities and refer to branch staff.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives and leverages technology for transactions.
• Identifies opportunities and makes referrals to branch staff.
• Supports proactive sales conversations and drives customer loyalty.
• Ensures efficient, accurate daily teller and branch operations.
• Participates in lobby engagement activities to meet customer needs.

Skills

Customer service

Banking

Relationship building

Communication

Active listening

Sales through service

Problem solving

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate based in Pittsburgh, PA, at the North Hills Banking Center, supporting multiple branches. The role focuses on delivering a differentiated customer experience, guiding financial choices, and strengthening loyalty through proactive conversations and referrals.

In-office culture emphasized with balance and inclusion. The position entails educating customers on digital options, applying product knowledge, and maintaining accurate