Client Experience Champion: Banking & Loyalty

PNC Financial Services Group, Inc.; Lancaster (Lancaster County); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

401(k) with company match

Pension and stock purchase plans

Paid time off

Job summary

PNC Financial Services Group, Inc. in State College, PA is seeking a Client Experience Associate to deliver a differentiated customer experience and strengthen loyalty. You will handle a variety of customer interactions, educate on banking options, and identify opportunities to refer to branch staff.

The role emphasizes service-first engagement, leveraging technology to assist customers, and contributing to a proactive sales process within the branch. Evening and weekend shifts may apply.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.
• Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems and refer opportunities to branch staff.

Skills

Accountability

Banking

Branch Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in State College, PA is seeking a Client Experience Associate to deliver a differentiated customer experience and strengthen loyalty. You will handle a variety of customer interactions, educate on banking options, and identify opportunities to refer to branch staff.

The role emphasizes service-first engagement, leveraging technology to assist customers, and contributing to a proactive sales process within the branch. Evening and weekend shifts may apply.