Client Experience & Loyalty Advocate

PNC; Garrettford (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

PNC is seeking a Client Experience Associate in the Retail Banking organization, based in Drexel Hill, PA, supporting multiple branch locations. The role emphasizes delivering a unique customer experience, educating customers on financial options, and driving loyalty through proactive engagement.

You will help identify opportunities, educate customers about technology-enabled solutions, and support branch operations with accurate processing and referrals.

Qualifications

• Typically less than 1 year of related experience; degree not required.
• No specific degree required; related experience or knowledge may be considered.
• Candidates should have familiarity with customer service and sales processes.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty while increasing share of wallet.
• Identifies banking opportunities during customer interactions and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions using technology and resources.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch operations and maintenance transactions are completed efficiently and accurately.
• Supports proactive sales conversations through a defined sales process and customer engagement.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Problem Solving

Understanding Needs

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in the Retail Banking organization, based in Drexel Hill, PA, supporting multiple branch locations. The role emphasizes delivering a unique customer experience, educating customers on financial options, and driving loyalty through proactive engagement.

You will help identify opportunities, educate customers about technology-enabled solutions, and support branch operations with accurate processing and referrals.