Client Experience Specialist - Retail Banking & Loyalty

PNC; Mount Airy (MD); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

401(k) with match

Job summary

PNC seeks a Client Experience Associate to deliver a differentiated customer experience across multiple branches in Mount Airy, MD. You will help clients navigate financial solutions, educate on options, and build loyalty through proactive outreach.

This in-office role emphasizes service to wallet growth and accurate branch operations. The position supports a customer-centric culture within PNC's Retail Banking group, with opportunities to leverage technology and deepen client relationships in

Qualifications

• Experience in customer service and banking environment.
• Ability to identify opportunities and refer to branch staff.
• Willingness to participate in sales process and lobby engagement.

Responsibilities

• Deliver a unique customer experience and improve financial wellbeing.
• Process customer interactions and educate on options.
• Identify banking opportunities and referrals to branch staff.
• Support proactive sales through lobby engagement and defined sales process.
• Maintain teller and branch operations with accuracy and efficiency.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC seeks a Client Experience Associate to deliver a differentiated customer experience across multiple branches in Mount Airy, MD. You will help clients navigate financial solutions, educate on options, and build loyalty through proactive outreach.

This in-office role emphasizes service to wallet growth and accurate branch operations. The position supports a customer-centric culture within PNC's Retail Banking group, with opportunities to leverage technology and deepen client relationships in