Client Experience Champion — Banking & Loyalty

Fairygodboss; Mountain Lakes (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Paid time off

Education assistance

Wellness program

Job summary

PNC is seeking a Client Experience Associate in Mountain Lakes, NJ. This in-office role supports multiple branches, delivering a superior customer experience and educating customers on financial options.

The position emphasizes engagement, referrals, and proactive sales while maintaining accurate branch operations. It requires customer-focused service and knowledge of banking products.

Qualifications

• Knowledge of customer service and banking products.
• Experience in branch banking and sales.
• Ability to learn and apply policies and procedures.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Performs lobby engagement to position PNC products and educate customers on options.
• Applies product and procedural knowledge to solve customer problems.
• Ensures branch operations are efficient and accurate.
• Supports proactive sales conversations through a defined process.
• Contributes to customer loyalty and growth of wallet share.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Client Experience Associate in Mountain Lakes, NJ. This in-office role supports multiple branches, delivering a superior customer experience and educating customers on financial options.

The position emphasizes engagement, referrals, and proactive sales while maintaining accurate branch operations. It requires customer-focused service and knowledge of banking products.