Client Experience Champion — Banking & Loyalty

Fairygodboss

Mountain Lakes (NJ)

On-site

USD 41,000 - 68,000

Full time

4 days ago
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Benefits offered by this job

Medical coverage
401(k) match
Paid time off
Education assistance
Wellness program

Job summary

PNC is seeking a Client Experience Associate in Mountain Lakes, NJ. This in-office role supports multiple branches, delivering a superior customer experience and educating customers on financial options.

The position emphasizes engagement, referrals, and proactive sales while maintaining accurate branch operations. It requires customer-focused service and knowledge of banking products.

Qualifications

  • Knowledge of customer service and banking products.
  • Experience in branch banking and sales.
  • Ability to learn and apply policies and procedures.

Responsibilities

  • Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
  • Identifies opportunities through conversations with customers and makes referrals to branch staff.
  • Performs lobby engagement to position PNC products and educate customers on options.
  • Applies product and procedural knowledge to solve customer problems.
  • Ensures branch operations are efficient and accurate.
  • Supports proactive sales conversations through a defined process.
  • Contributes to customer loyalty and growth of wallet share.

Skills

Accountability
Banking
Branch Banking
Client Loyalty
Customer Experience
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Job description

PNC is seeking a Client Experience Associate in Mountain Lakes, NJ. This in-office role supports multiple branches, delivering a superior customer experience and educating customers on financial options.

The position emphasizes engagement, referrals, and proactive sales while maintaining accurate branch operations. It requires customer-focused service and knowledge of banking products.

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