Client Experience Specialist (Banking & Loyalty)

PNC; Hazel Park (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

PNC in Hazel Park, MI seeks a Client Experience Associate to deliver a superior customer experience, educate on banking options, and identify opportunities during customer interactions. You will support multiple branches in the region and contribute to loyalty and balance in customers' finances.

The role emphasizes in‑office collaboration, referrals to branch staff, and using technology to help customers manage transactions while adhering to policies and maintaining efficient operations.

Qualifications

• Knowledge of banking products and services and customer experience mindset.
• Ability to communicate clearly and educate customers on options.
• Willingness to engage customers and refer opportunities to branch staff.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Performs lobby engagement to position PNC products and educate customers on managing transactions using technology.
• Applies product and procedural knowledge to solve customer problems.
• Ensures branch operations are efficient and accurate, adhering to policies.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Hazel Park, MI seeks a Client Experience Associate to deliver a superior customer experience, educate on banking options, and identify opportunities during customer interactions. You will support multiple branches in the region and contribute to loyalty and balance in customers' finances.

The role emphasizes in‑office collaboration, referrals to branch staff, and using technology to help customers manage transactions while adhering to policies and maintaining efficient operations.