Client Experience Specialist (Banking & Loyalty)

PNC

Hazel Park (MI)

On-site

USD 36,000 - 48,000

Full time

10 hours ago
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Job summary

PNC in Hazel Park, MI seeks a Client Experience Associate to deliver a superior customer experience, educate on banking options, and identify opportunities during customer interactions. You will support multiple branches in the region and contribute to loyalty and balance in customers' finances.

The role emphasizes in‑office collaboration, referrals to branch staff, and using technology to help customers manage transactions while adhering to policies and maintaining efficient operations.

Qualifications

  • Knowledge of banking products and services and customer experience mindset.
  • Ability to communicate clearly and educate customers on options.
  • Willingness to engage customers and refer opportunities to branch staff.

Responsibilities

  • Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
  • Identifies opportunities through conversations with customers and makes referrals to branch staff.
  • Performs lobby engagement to position PNC products and educate customers on managing transactions using technology.
  • Applies product and procedural knowledge to solve customer problems.
  • Ensures branch operations are efficient and accurate, adhering to policies.

Skills

Accountability
Banking
Branch Banking
Client Loyalty
Customer Experience
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Education

No Degree

Job description

PNC in Hazel Park, MI seeks a Client Experience Associate to deliver a superior customer experience, educate on banking options, and identify opportunities during customer interactions. You will support multiple branches in the region and contribute to loyalty and balance in customers' finances.

The role emphasizes in‑office collaboration, referrals to branch staff, and using technology to help customers manage transactions while adhering to policies and maintaining efficient operations.

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