Banking Client Experience Specialist

Fairygodboss; Cranberry Township (Butler County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Benefits package

PTO

Job summary

PNC is seeking a Client Experience Associate in Cranberry Township, PA, within its Retail Banking organization. The role focuses on delivering a exceptional customer experience, educating customers on financial options, and identifying opportunities to grow client relationships.

The position emphasizes in-office engagement across branch networks, with a focus on service excellence and adherence to policies. No visa sponsorship is provided.

Qualifications

• Experience or knowledge in banking and customer service.
• Ability to engage customers and identify opportunities.
• Comfort with using technology to assist customers.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Educates customers on alternatives and refers opportunities to branch staff.
• Identifies opportunities through conversations and makes appropriate referrals.
• Performs lobby engagement to connect customers with PNC products and educate on transactions.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales through internal and outbound interactions with a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Client Experience Associate in Cranberry Township, PA, within its Retail Banking organization. The role focuses on delivering a exceptional customer experience, educating customers on financial options, and identifying opportunities to grow client relationships.

The position emphasizes in-office engagement across branch networks, with a focus on service excellence and adherence to policies. No visa sponsorship is provided.